Beware of Phishing Scams
Through the use of fraudulent techniques, internet thieves attempt to “phish” your confidential information. It is important that you look out for unsolicited requests for personal or business information. Texas Gulf Bank will never call or send emails asking for confidential information such as your card information, PIN, or account number.
In support of our continuing efforts to keep your accounts secure, Texas Gulf Bank provides a debit card fraud alert system.
Here’s how it works:
- When potential fraud is detected, you will receive an automatic SMS (text) message, with the option to respond and confirm fraud or no fraud.
- Five minutes after the SMS (text) message, you will receive an email notification, which also has the option to respond and confirm fraud or no fraud.
- If there is no response received, you will then receive automatic phone calls to confirm or deny fraud. If fraud is confirmed or if there is a failure to authenticate your identity, you will be connected to a fraud analyst.
Remember – our messages will never ask for your PIN or account number.
The phone number for our Fraud Center is 1-800-237-8990. If you add this number to your phone contacts and label it “Fraud Center,” it will display on your phone whenever you get a call from this number.
If you also add the short code 96923 and label it “Fraud Center”, it will display on your phone whenever you get a text from our Fraud Center.
When fraud is confirmed via SMS (text) or email, it will ask you to call the following number: 855-293-2456.