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Mobile Banking FAQs

General Information

Question
What makes/models of mobile devices can be used to access my accounts?
Is there a cost to use Texas Gulf Bank
How do I access TGB Mobile?
What functions can I perform from my mobile device?
How do I know if my transfer or bill payment was entered successfully?
Why can I not add a new payee via mobile banking?
What happens if I lose communication/signal during a transaction?
What do I need to do if I get a new phone?
How can I search for a transaction using mobile banking?
Can I use any mobile device to access my accounts?
How do I delete a Bill Payment that I set up through my mobile device?
When I try to enter an amount for a bill payment or transfer using mobile banking, I cannot enter any numbers, only letters. Why?
What if I cannot get my mobile device to work with Internet Banking?

 

About Security

Mobile Banking Overview
Mobile Deposit Overview
Sign up for Mobile Banking
Sign Up for Text Banking
Sign Up for Mobile Deposit (Personal Accounts)
Sign Up for Mobile Deposit (Business Accounts)
How Mobile Banking Works
How Mobile Deposit Works
Mobile Banking FAQ's
Mobile Banking Agreement (PDF)
Mobile Deposit Agreement (PDF)
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