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Mobile Banking FAQs
General Information
Question
What makes/models of mobile devices can be used to access my accounts?
Is there a cost to use Texas Gulf Bank
How do I access TGB Mobile?
What functions can I perform from my mobile device?
How do I know if my transfer or bill payment was entered successfully?
Why can I not add a new payee via mobile banking?
What happens if I lose communication/signal during a transaction?
What do I need to do if I get a new phone?
How can I search for a transaction using mobile banking?
Can I use any mobile device to access my accounts?
How do I delete a Bill Payment that I set up through my mobile device?
When I try to enter an amount for a bill payment or transfer using mobile banking, I cannot enter any numbers, only letters. Why?
What if I cannot get my mobile device to work with Internet Banking?
About Security
Question
Do I use the same User ID and Password for mobile banking that I do for online banking?
After how many incorrect logon attempts will my TGB Mobile banking browser be locked?
Will my TGB Mobile Banking browser session time out?
What if I no longer want to be a mobile banking user?
What happens if I lose my mobile device?
Can my mobile banking transactions be intercepted?
Can anyone who picks up my phone access my accounts?
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Texas Gulf Bank, N.A. 1-800-467-7216
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